📜 Terms of Service

Immigration Consultation Services

SPVS provides professional immigration consultation services including:

• Immigration eligibility assessments and advice
• Application preparation and submission assistance
• Document review and verification support
• Case management and status tracking
• Interview preparation and coaching
• Appeal and judicial review assistance

Service Limitations

• Not Legal Services: We provide consultation, not legal representation
• No Guarantee: Cannot guarantee approval of any immigration application
• Government Decisions: Final decisions rest with Canadian immigration authorities
• Regulated Services: Operating within RCIC regulatory framework

Information Accuracy

Clients must:

• Provide complete, accurate, and truthful information
• Disclose all relevant facts that may affect their application
• Update us promptly of any changes in circumstances
• Provide original or certified documents as required
• Respond promptly to requests for additional information

Compliance and Cooperation

• Follow all Canadian immigration laws and regulations
• Attend required appointments and interviews
• Pay all government fees directly to authorities
• Maintain valid status in current country of residence

Service Fees

• Professional Fees: As agreed in the retainer agreement
• Government Fees: Paid directly by client to authorities
• Third-Party Costs: Document translation, courier, etc. (additional)
• Payment Schedule: As specified in individual agreements

Refund Policy

• Service Rendered: No refund for completed services
• Government Fees: Non-refundable once paid to authorities
• Withdrawal: Partial refund may apply for unperformed services
• Refusal: Professional fees are non-refundable if application is refused

SPVS liability is limited as follows:

• Maximum Liability: Limited to fees paid for the specific service
• No Consequential Damages: Not liable for indirect or consequential losses
• Government Decisions: Not responsible for immigration authority decisions
• External Factors: Not liable for delays due to government processing
• Client Information: Not liable for consequences of inaccurate client information

Regulatory Compliance

• Services provided by Regulated Canadian Immigration Consultants (RCIC)
• Adherence to College of Immigration and Citizenship Consultants standards
• Professional liability insurance coverage
• Continuing education and certification requirements

Confidentiality

• Strict confidentiality of client information
• Information sharing only with client consent or legal requirement
• Secure handling and storage of documents
• Professional privilege protection

Client Termination

Clients may terminate services by providing written notice. Fees for completed work remain due.

SPVS Termination

We may terminate services in cases of:

• Non-payment of fees
• Provision of false or misleading information
• Non-compliance with immigration laws
• Inappropriate conduct or communication
• Conflict of interest situations

Resolution Process

• Direct Discussion: First attempt to resolve through discussion
• Mediation: Good faith mediation if direct resolution fails
• Arbitration: Binding arbitration for unresolved disputes
• Governing Law: Laws of the jurisdiction where services are provided